Lannex IT Solutions recognises the importance of ensuring the privacy of all information provided by users of our websites, subscribers to our newsletters, clients and any person who interacts with our company in any way. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices by Lannex IT Solutions.
Information Collection and Use
When registering with our website, users are required to give their contact information (such as name, email address, mailing address and phone number). We may also collect demographic information (such as job title and company information). We use this information to communicate with users and provide requested services.
If users wish to subscribe to our newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use the contact information described above. Recipients of our newsletters can unsubscribe using the link at the end of the e-mail newsletter.
We invite our clients to provide information via surveys. Participation in these surveys is completely voluntary; the user therefore has a choice whether to disclose requested contact information and demographic information. In addition to other uses set forth in this policy, contact information collected in conjunction with surveys is used to notify the participants and to monitor or improve the satisfaction of our services.
Communications with Lannex IT Solutions
We have features where users can submit information to us (such as our feedback forms and email links). These submissions may be made available to a Lannex IT Solutions Partner or a supplier organisation in order to resolve a problem, submit a change request or to provide specific feedback. Requests for service, support or information may be forwarded in order to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve clients better.
Communications from Lannex IT Solutions
In order to best serve our clients, we may send updates that contain important information about our sites, services and products. We may also communicate with a user to provide requested services and for account-related issues via email, phone or regular mail.
We offer our users the option to receive information about our company, related products, services and special deals. Users can choose not to receive these communications at any time. They may also opt out of one or more specific mediums whilst still receiving messages through other communication channels.
Information provided to us may be shared with our suppliers in order to provide better services, the fast and accurate delivery of goods and products of optimum.
Other than in the circumstance outlined above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it for that purpose only and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that Australian legal authorities, such as the court, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
Correction/Updating Personal Information
If a user’s personally identifiable information (such as a post code) changes, or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact Customer Support.
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Our website contains links to other sites. Lannex IT Solutions is not responsible for the privacy practises or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website to which we provide a link, as they may collect personally identifiable information.
Notifications & Changes